1. Data Controller
The data controller for this website is RTE Complex Care Solutions Limited, registered at 35 Mill Way, Southampton, Hampshire, England, SO40 7JF. If you have any questions about this policy, please contact us at rtecomplexcare@hotmail.com.
2. Information We Collect
We collect personal information that you voluntarily provide when you fill out our contact or booking forms. This may include your name, email address, phone number, and details about your care requirements.
3. How We Use Your Information
We use your information to respond to enquiries, arrange consultations, prepare care plans, and communicate with you about our services. We will only use your data for the purposes for which it was collected.
4. Legal Basis for Processing
Our legal basis for processing your personal data is your consent (when you submit a form) and our legitimate interest in providing you with the services you have requested. For special category health data, we rely on explicit consent.
5. Data Sharing and Third Parties
We do not sell your personal data. We may share your information with trusted third parties who help us deliver our services, such as payment processors (including Stripe), IT service providers, and professional advisors. All third parties are required to keep your data secure and use it only for the specified purpose.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, your data is securely deleted or anonymised.
8. Your Rights Under GDPR
Under the UK GDPR, you have the right to access, rectify, erase, restrict processing of, and object to the processing of your personal data. You also have the right to data portability. To exercise these rights, please contact us at rtecomplexcare@hotmail.com.
9. Cookies and Tracking
This website does not use tracking cookies or analytics cookies. Any essential cookies used are necessary for the basic functioning of the site.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please email us at rtecomplexcare@hotmail.com or call 07425 369 737.